Frequently Asked Questions
Questions about RESEEKiT!
Straight answers about the Live Agent, device inventory, and what's actually built today.
Getting Started
Endpoint control and asset recovery for company devices: a device inventory paired with a lightweight Live Agent for locating, locking, and messaging a device in real time when it's lost or needs attention.
RESEEKiT! uses PROVEiT! Flex pricing: a flat $110/mo platform fee plus the protected-endpoint capacity, active storage, and user accounts you select, with a discount for a 6-month or annual commitment. There are no named tiers and no startup, activation, or setup fee, and everyday device actions (locate, lock, message, recover) are never billed per action. Configure exactly what you need, and increase it any time, on our Pricing page.
Create an account, then add your first device from Devices → + Add Device. See the Knowledge Base for full setup steps.
Not currently. Every user signs in directly with an email and password.
Devices & the Live Agent
No, device inventory works standalone. The Live Agent is an optional layer that adds real-time commands to a device that's already in your inventory.
Locate, Lock, Message, and Ping. See Using the Live Agent for what each does.
Yes, on Windows and macOS. Governed remote wipe is a real capability, kept separate from the four quick commands (Locate, Lock, Message, and Ping). It's deliberately not a full-disk erase: it signs the user out, clears saved browser logins and cookies, and deletes the folders your organization has configured as corporate data. Requesting one needs a fresh two-factor code and sits on a cancelable delay (5 minutes to 24 hours) before it runs, so anyone with wipe access can stop it if the device turns up. See Governed remote wipe for details. On phones, wipe isn't available yet.
Generate an enrollment token from the device's page or Settings → Enrollment Tokens, then provide it when installing the Live Agent. See Agent Enrollment for the exact steps.
Offboarding & Recovery
Track it through Offboarding → + New Offboarding. It records which devices are owed back and how each was recovered or resolved.
Yes, every command, enrollment, and status change appears in the organization-wide Audit Log.